Avoid Loss of Data: Upgrade Your Samsung 980 Pro SSD to the Latest Firmware (0E error fix)

Samsung has recently released a new firmware update for its 980 Pro SSDs due to reports of failures from users. The failures have been traced back to the 3B2QGXA7 firmware and are mainly affecting 2TB versions of the 980 Pro, but lower capacities are not immune.

The cause of the failures remains unclear, but users have reported a S.M.A.R.T. value of 0E (media and integrity error) or greater and an 03 value (available spare) lower than 100 percent. The most common issue that users are facing is that the SSD goes into read-only mode, making the boot drive unusable. This is a serious issue as once the drive goes into the failure state, there is no way to recover the data, resulting in potentially significant data loss for the user.

In response to the reports, Samsung has released the new firmware update (5B2QGXA7) that will prevent the failures from occurring if the drive is still functioning. The update is easily accessible for users and can be applied using the Samsung SSD Magician software.

It is important to note that 980 Pro SSDs running the 4B2QGXA7 or 5B2QGXA7 firmware are not affected by the issue and do not require the update. However, users who are running the 3B2QGXA7 firmware should update to the newest firmware as soon as possible to avoid any potential data loss or failure of the SSD.

For those who have already experienced a failure or are having problems using the Samsung SSD Magician software, they can reach out to Puget Systems for guidance. Puget Systems is a trusted provider of technology solutions and support and can assist users with the firmware update process and any other related issues.

The release of the firmware update serves as a reminder of the importance of regularly checking for and applying software updates for all of our technology devices, including SSDs. Keeping our devices up-to-date with the latest firmware can help prevent issues such as the one faced by users of the Samsung 980 Pro SSD and ensure that our devices continue to function at optimal levels.

Here are the steps to run the “smartctl” command via SSH on a Synology device:

Log in to your Synology device through the web interface.
Go to the Control Panel and click on the Terminal & SNMP option.
Enable the SSH service and allow remote connections.
Open a terminal window on your local computer and connect to your Synology device via SSH using the following command:

java

ssh username@ip-address-of-your-synology

Replace “username” with your Synology account username and “ip-address-of-your-synology” with the IP address of your Synology device.
Once you’re logged in, run the following command to check the SMART values of an NVMe drive:

bash

smartctl -a /dev/nvme0nX

Replace “X” with the number of the NVMe drive that you want to check.
The output of the command will show you the SMART values for the drive, including the “05 reallocated sector count”.
If you see this value changing, it may indicate that the drive is experiencing physical issues, and you may need to replace it.
Once you’ve finished checking the SMART values, you can exit the SSH session by running the following command:

bash

exit

How to check this on QNAP NAS?
To check the SMART values of an NVMe SSD using QNAP SSH, you need to follow these steps:
Connect to your QNAP using SSH. You can use a client such as PuTTY for this.
Install the smartmontools package. You can do this by running the following command:sudo apt-get update && sudo apt-get install smartmontools
Once the installation is complete, use the smartctl command to check the SMART values of your NVMe SSD. Replace “nvme0nX” with the appropriate device name for your SSD:smartctl -a /dev/nvme0nX
Review the output of the command to see the SMART values. Pay attention to the “05 Reallocated Sector Count” value, which corresponds to the traditional “05 reallocated sector count” for mechanical hard drives. If you see this value changing, it could be a sign of an issue with your SSD.
If you notice any issues, consult the manufacturer’s documentation for guidance on how to proceed.
 
Here is a guide on how to update the firmware on your Samsung NVMe SSD via PC NVME slot:
Download the latest firmware version: Go to the Samsung website and search for the latest firmware version available for your specific Samsung NVMe SSD model.
Install Samsung SSD Magician software: The firmware update process can be performed using the Samsung SSD Magician software. Download and install this software from the Samsung website.
Launch the Samsung SSD Magician software: Open the software and wait for it to detect your SSD.
Check for firmware updates: Go to the “Firmware Update” tab in the software and click on “Check for Updates.” If a new firmware version is available, the software will prompt you to update.
Start the firmware update: If a new firmware version is available, click on “Update Firmware.” Follow the on-screen instructions to complete the firmware update process.
Wait for the firmware update to complete: The firmware update process may take several minutes. Do not turn off your computer or disconnect the SSD during this process.
Verify the firmware update: Once the firmware update is complete, verify that the new firmware version is installed by going back to the “Firmware Update” tab in the Samsung SSD Magician software.
Note: Before updating the firmware, it is recommended to back up all important data stored on the SSD to ensure data safety during the firmware update process.
Updating the firmware on a Samsung NVMe SSD connected to a QNAP device can be done using the following steps:
Connect to the QNAP device using SSH
Download the firmware update package for the Samsung NVMe SSD from the Samsung website
Copy the firmware update package to the QNAP device
Run the following command to update the firmware: nvme update-firmware /dev/nvmeX -f /path/to/firmware.bin
Note: Replace “/dev/nvmeX” with the appropriate device identifier and “/path/to/firmware.bin” with the actual file path to the firmware update package.
It is important to follow the instructions carefully and backup any important data before updating the firmware as there is always a risk of data loss or failure during the update process.
Updating the firmware of a Samsung NVMe SSD via a Synology SSH command line involves several steps:
Connect to your Synology NAS via SSH using a terminal or a SSH client like PuTTY.
Determine the model and firmware version of your Samsung NVMe SSD. You can use the following command to get the details:
smartctl -i /dev/nvme0
Download the latest firmware update for your Samsung NVMe SSD from the Samsung website.
Copy the firmware update file to your Synology NAS.
Check if the firmware update is compatible with your Synology NAS by following the instructions in the firmware update file.
Stop all the running services on your Synology NAS using the following command:
/usr/syno/sbin/synoservice –stop all
Run the firmware update for your Samsung NVMe SSD using the following command:
smartctl -n vendor,0 -f samsung,0xD3 /dev/nvme0 –attributes
Monitor the progress of the firmware update by checking the output of the command.
Once the firmware update is complete, restart the services on your Synology NAS using the following command:
/usr/syno/sbin/synoservice –start all
Finally, confirm that the firmware update was successful by checking the firmware version using the following command:
smartctl -i /dev/nvme0
Note: This is just a general outline of the steps required to update the firmware of a Samsung NVMe SSD via Synology SSH command line. The exact commands and steps may vary depending on the Synology NAS model and firmware version.
Some people claim to be able to do it via a true Thunderbolt port using this (not USB)
You may have questions after reading this. Please ask down below in the comments!
Is my SSD affected by this issue?
How can I check if my SSD is failing without reporting any issues?
What are the signs to look for to determine if my SSD is failing?
Is there a way to fix this issue?
Are there any options to recover data if the SSD is failing?
Should I replace the SSD immediately?
What steps should I take to prevent this issue from happening again in the future?
Is there a recall or warranty coverage for this issue?
Is there any compensation for those who are affected by this issue?
Are there any other SSD brands that are more reliable and have better reporting mechanisms for failures?
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